Last updated: September 2026

At ROVIK, we aim to process and deliver your orders safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive tracking information through the contact details provided at checkout.

2. Delivery Time

After your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times may vary due to:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational delays
• Unforeseen circumstances

The estimated delivery time is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offer will be subject to the terms mentioned on the website or during checkout.

4. Order Tracking

Once your order has been shipped, tracking details may be provided through the email address or phone number associated with your order.

You can use the tracking information provided by the courier to check the status of your shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address and contact information.

ROVIK is not responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address provided by the customer.

6. Delayed or Lost Shipments

If your order is delayed, please contact us with your order details so that we can assist you.

Once an order has been handed over to the courier, delivery is also subject to the courier's operations and circumstances beyond our reasonable control.

7. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible and provide your order details along with clear photographs or videos of the package and product.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

8. Contact Us

If you have any questions about your order or shipping, please contact us:

ROVIK
Email: ecomlavlesh@gmail.com